Introducing Telemined: Turning Calls Into Opportunities

Are you finding yourself spending too much time on your call analytics? Don't know how to increase your contact center ROI? Looking to enhance your calls and provide actionable insights to your representatives? Telemined is the ideal AI call assistant that finds every missed opportunity and upgrades every interaction.

Telemined provides unbiased, AI-enhanced coaching — guaranteed to improve your customer experience in minutes. We'll show you how to utilize our program and start driving results for your business today.

Interested in starting your free Telemined trial? Sign up now or email us at support@telemined.ai to discuss your options.

Why Choose Telemined?

Telemined was created with one guiding principle: to turn every call into growth for your business. Our platform is built around your needs and uses advanced AI to celebrate wins in your conversations and highlight missed opportunities. With Telemined, you'll never have to worry about missing valuable insights that enhance your customer interactions.

Here are just a few features Telemined provides:

Hundreds of Calls Analyzed in Minutes

Telemined analyzes hundreds of calls in just a few minutes. Never waste time again on listening to hours of conversations to find your insights — Telemined will discover everything for you.

Telemined is your perfect call analytics assistant that frees up your time to do what matters the most: building your business and empowering your employees to succeed.

AI Insights

After uploading your calls to Telemined, you'll have access to our advanced AI insights. We provide representative and customer conversation analysis, customizable coaching strategies, and call pattern recognition.

You'll never have to worry about bias when looking through your summaries, and you can trust that you're getting the most out of your calls.

Expert Coaching

As our AI combs through your calls, it'll evaluate your team's performance and provide suggestions for your next call. Telemined's coaching is personalized to your industry and goals, placing you in charge.

Through the coaching process, you can create sustainable change that can help you achieve your preferred outcome.

How to Upload Calls Into Telemined

Uploading your calls to Telemined is a seamless process. Simply use the CSV and MP3 files from the call tracking program of your choice and upload them directly to your Telemined account.

Simply navigate to the "Upload Calls" button on the navigation bar and either click on "Import call log CSV file" or "Import audio files" and choose your file from your device. Alternatively, you can click and drag your files directly onto the page, and Telemined will automatically upload them to your Call Library.

Note: Uploading a CSV is typically faster than uploading an MP3 file, and you'll be provided with richer call details when using the former.

Integration with Call Tracking Programs

If you are using Call Tracking programs, like Ringba or Retreaver, you can automatically upload calls to Telemined by inputting your API key on the "Integrations" page under "Settings". You can adjust the…

• Upload frequency
• Campaigns to be uploaded
• Limitation on call duration

With Telemined, you can set up as many integrations as you'd like from any campaign you have access to.

Don't use Ringba or Retreaver? The Development Team at Telemined is working to add more integrations. Email us at support@telemined.ai for customizable call tracking solutions.

Introduction to the Telemined Call Library

The Telemined Call Library is your hub for the base call analytics, including the total number of uploaded calls, average call duration, and call intent evaluations. You'll have access to each call and dive deep into each interaction to hone in on what your customers want.

Easily locate priority conversations with Call Library filters — campaign, date, phone number, or call duration. It's an easy way to sort calls without listening to them yourself. Once you've selected your desired settings, click on "Apply Filters" to see your calls.

Telemined's AI Insights & Call Analytics

Plan how to upgrade your team's conversations with our rich AI insights and evaluations, and quickly and easily plan out your conversation goals. On the Dashboard, you'll already be able to see day-to-day, week-to-week, and month-to-month call analysis comparison within your team, but Telemined's call analytics go deeper.

To check a call's AI insights, click on the document icon under the "Actions" column on the call's row, and the pop-up will appear.

AI-Generated Summary & Transcript

When you open a conversation's AI insights, you'll see its AI-generated call summary — a brief explanation of the call, highlighting important information, call outcomes, and discussion points.

Additionally, you'll get an accurate transcription of the call, allowing you to pinpoint exactly what was discussed and when. Locate your conversation's transcript by clicking on the "Transcript" tab. Search through the transcript, play each line's audio, and find what drives your callers and agents.

Customer Sentiment Analysis

Diagnosing your customer is the first step to understanding your call. By clicking on the "Customer Sentiment" tab, you'll have access to an AI-generated summary of the customer's behavior with an evaluation based on five factors:

• Satisfaction: If the caller seems content with the end of the call.
• Frustration: Customers who express a disgruntled attitude will rank high on this metric.
• Trust: Determined by how open the customer is to the agent's questions and responses.
• Engagement: Measures the customer's willingness to respond to the agent.
• Resolution: Determines if a resolution that satisfies the customer was met.

Agent Performance Analysis

Telemined's "Agent Performance" analysis provides an accurate, unbiased review of your employee's performance during the call. This summary highlights conversational successes and points for improvement, and offers alternative responses to ensure ideal outcomes in the future.

Telemined's AI will also provide a scorecard that evaluates the employee based on these factors:

• Professionalism: determines an agent's ability to maintain a calm and clear demeanor.
• Clarity: measures the agent's ability to convey their thoughts without difficulty.
• Problem Solving: the Telemined AI measures the agent's ability to identify and solve a customer's problem.
• Empathy: demonstrates the agent's ability to connect with the customer.
• Sales Skills: using all the metrics combined, the AI model will evaluate your sales skills during this call.

Telemined's Call Coaching & Sales Script

Telemined offers two more powerful, unique call optimization features, uncovering more ways to improve your conversations: Sales Coaching and Sales Script.

You can find these options on the "Agent Performance" tab under Telemined's AI Insights pop-up window.

Tip: Telemined offers a free trial where you can experience the Call Coaching and Sales Scripts for free! Sign up for our free trial today or contact us at support@telemined.ai to get started today.

Call Coaching

Telemined's Call Coaching provides precise, actionable feedback for your employees. It will pinpoint specific communication techniques and strategies that you can employ to elevate every call.

You can even download the suggestions for easy access by clicking the "Export PDF" button.

Sales Script

Did you find the perfect call? Telemined creates a "Sales Script" that compiles the key points of the conversation into an easy-to-follow, downloadable script — enhancing your next call. We'll split up the conversation into sections that your employees can use to organize their future calls.

Telemined's Teams Page

Telemined's Team Page will help you stay organized within your team. Once uploaded, Telemined's AI categorizes calls by the agent's name. This allows you to see individual performance, which can help you provide even more individualized feedback.

The Team's Page not only shows individual performance, but it can also alert you when an employee is underperforming based on the metrics you set.

If an agent has a question about their performance or wants actionable feedback, you will be able to share their agent profile through the "Agent Share" button. This will create a URL that provides all the insights found on the Teams Page that is valid for seven days. After seven days, that link will disappear, and you will need to create a new one if you would like to send an updated version.

Never miss an opportunity for call success and ensure that your team has the best tools. Contact us at support@telemined.ai to learn more or start your free trial today.

Searching Calls With Telemined

When you upload hundreds of calls, it's easy to lose a single call. Telemined's search features can help you find the perfect call. Access this page by clicking on the "Search & Filter" tab under the navigation bar.

Just like the "Call Library", you'll be able to filter your calls by Campaign, Sales Intent, Date, and Duration. Once you have your filters selected, click "Apply Filters," and Telemined will locate all your matching calls.

Here are the search options Telemined currently features:

• Basic Search: goes through the AI-generated call transcripts to pinpoint the specific keyword you're searching for.
• Hybrid Semantic Search: expands the 'Basic Search' option to add instances of related calls that you might be looking for.
• AI Search: utilizes AI to find calls related to your keyword.

Integrating Search with AI

By using Telemined's AI Search, you can ask complicated questions or intricate situations, and our AI will pull all the calls or instances related to your query.

For example, if you were curious if your employees properly alerted customers that "all calls will be recorded", you can ask the Telemined Search AI, "show me the calls where they did not state a disclaimer." After a few seconds, the AI will find all the calls missing a call disclaimer.

This is just one of the ways you can use our AI to make the most out of your calls. Sign up for your free trial today, or email us at support@telemined.ai to start using our AI Search.

Case Study: Increasing Call Success With Telemined

In October 2025, Final Expense Benefits, a life insurance brokerage, began training their new agent, "IB", on Telemined. In the first two weeks without Telemined, IB's baseline sales were minimal, so IB's manager uploaded those calls to Telemined, pinpointed IB's pain points, and trained them accordingly.

IB received the recommended training in week three and increased their sales success by 1,300% in the next two weeks — all thanks to Telemined's training.

Use Cases for Telemined

Sales is only one way Telemined can help improve your ROIs. Our system is trained on several industries and can offer insights on:

• Insurance
• Real Estate
• Healthcare
• Medicare/Senior
• Automotive
• Technology/SaaS
• Home Improvement
• Financial Services

You'll even be able to define what call success means to you, so you can tailor your AI to fit your business needs:

• Appointment Scheduled
• Lead Qualified/Interested
• Sale Closed
• Quote/Estimate Provided
• Callback Requested
• Information Gathered

Conclusion

Telemined is your call analytics assistant. With its AI integration and actionable insights, you'll never miss out on an opportunity for success. Telemined is improving every day with your suggestions. Each upgrade will help make Telemined more efficient and offer even deeper evaluations — guaranteeing results for your business.

Contact us at support@telemined.ai or start your free trial and turn your calls into growth.